RetailTech Model

RetailTech promises to disrupt the retail sector, just as FinTech has disrupted banking. Our RetailTech Model identifies the most significant business- and technology-driven trends, including those still in research and development. Get to know the innovations changing the industry today.

What is a lens?

The DXC RetailTech Model is broken down into “lenses” that focus on a particular business or technology point of view. Click on each lens and navigate through the model to better understand how areas such as Customer Experience and Analytics & Data are impacting organizations today and into the future.

What is a lens?

The DXC RetailTech Model is broken down into “lenses” that focus on a particular business or technology point of view. Click on each lens and navigate through the model to better understand how areas such as Customer Experience and Analytics & Data are impacting organizations today and into the future.

Harness Technology Innovation in Retail

Disruption is on the mind of every retailer, as changing customer demands, competitive new entrants, a global supply chain, heightened security concerns and many more challenges face the industry.

On the flip side of disruption is innovation. Retailers are looking to invest in new technologies to transform their businesses. But they don’t always know which technologies will work. That’s why they come to us.

At DXC, we are pro at applying technology solutions to retail business problems. We have implemented innovations such as digital shelf edge, the integration of mobile banking with mobile shopping, guided shopping through mobile networks, data analytics for marketing insight and mobile-enabled customer experience dashboards. And in collaborating with our clients, we’ve learned that a broad view of what’s possible and where competitors stand can make all the difference.

We also understand that retail has unique conditions of seasonality and associated cash flow, in some cases with extreme peaks and troughs, and have developed flexible and sensitive commercial arrangements to align with these challenges. Through our experience in the industry we also understand the importance of risk managing the introduction of new technology, especially where there are limitless windows of opportunity so as to not disrupt crucial trading periods. Not attempting such change however is no longer an option, as retail organisations must compete with Amazon in delivering a rapidly evolving and improving customer experience. It is therefore essential that this is done in a secure, thoroughly tested and scalable way. DXC has been able to also draw on its experience in delivering solutions to Financial Services customers here to ensure Retail benefits accordingly.

The DXC RetailTech Model provides this view, giving insight into the innovations that are disrupting the sector and how widely they’ve been adopted. Explore our model to determine your level of innovation and discover new ways to improve your business.

If you have questions or want to further discuss your insights, simply contact our experts below.

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Industry Leader

Melanie McGrory
Director, UK&I Consumer and Retail Leader

Arrange a meeting with Melanie McGrory

Are you interested in exploring specific lenses?